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Frequently Asked Questions

Below you will find answers to common questions we receive. If you don't find a clear answer to your question below please don't hesitate to visit our contact page and drop us a line.

Ordering and Payment

What are my payment options?
We accept Visa, Master Card, Discover, American Express, and Paypal.
Do you charge Sales Tax?
An 8% sales tax will be charged to anyone that places an order to be shipped anywhere within the state of Texas. If you are outside of Texas, no sales tax for you!
How can I check on the status of my order?
You will receive a tracking number via e-mail once your order has shipped.


What are your shipping costs/fees?
To make things simple we offer shipping to the US and Canada at a flat rate of $5, everywhere else is $15. That's right, just one flat rate whether you order 1 item or 100 items.
Do you ship internationally?
We offer shipping outside of the US and Canada for a flat rate of $15. We consider all orders expedited and typically ship out orders same-day. Since we use USPS ground services, international customers should expect to receive their order within 1-3 weeks.
Where is my order?
You should have received shipping confirmation and a tracking number once your order was shipped. Most orders are shipped within 1-2 days but can take a bit longer in some cases. If you haven't received an order update within 7 days of ordering, please Contact Us to make sure we're still alive and find out what's going on.


What is your return policy?
Gymdoll wants you to be completely satisfied with what you have ordered. If for any reason you are not completely satisfied with your order, return it within 60 days and we'll give you a full refund or send you another color, a new size, or a completely different style. For more information, please review The Gymdoll Promise.
How do I ship my return?
We make returns easy and painless. To return an item, just follow the simple steps on our Gymdoll Promise page.


I'm not sure what size I wear, do you have a sizing chart?
Our sizing chart can be found right here. You can always get in touch with us if you have any questions regarding the sizing of any of our items.
When do you release new items and how do I find out about it?
We are always hard at work on new items to help make your workouts more awesome. You can sign up for our e-mail newsletter or connect with us on Facebook to be informed of new releases, upcoming events, and promotions.
How can I get in contact with Gymdoll?
The best way to contact us is via our Contact Us page. If you are a robot who is scared of forms or you are more comfortable sending us an email directly, feel free to shoot us a message at We are very proud to keep our response time to minutes and not hours or days during normal business hours. If you happen to contact us outside of our normal business hours you will receive a response within 1 business day.

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